Frequently Asked Questions
Everything you need to know about shopping with Freckled Poppy.
How long will it take for my order to ship?
We pride ourselves on fast shipping! Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer returns for store credit on unworn, unwashed items with tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to choose?
We provide detailed fit videos and sizing descriptions for every item in our shop. We recommend watching the fit video on the product page to see how the fabric stretches and drapes on different body types.
Do you offer Sezzle or other buy-now-pay-later options?
Yes! We offer Sezzle and Shop Pay Installments at checkout, allowing you to split your purchase into four interest-free payments over six weeks.
Can I change or cancel my order after it is placed?
Because we process orders very quickly to ensure fast delivery, we are unable to make changes or cancellations once an order has been submitted. Please double-check your cart and shipping address before finalizing your purchase.
How can I contact customer support?
Our dedicated support team is here to help! You can reach us by emailing [email protected]. We typically respond to all inquiries within 24 business hours.